Granite State Ambassador Certification Training

August 27, 2008
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TrainingGSA Certification Program
2008 Training Season Comes to an End Minimize
2008 Training Season has come to an End.

Please be watching this page of our website towards the end of the year for our 2009 training season dates. Normally we hold GSA Certification Trainings March through June.

National Certification for NH Travel Counselors will be held on October 16th.
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GSA Training & Certification Program

The 2008 GSA Certification Training Courses are two-day intensive hospitality/tourism training. The classes are 9am - 4pm each day. Both days are required to become certified.

  • March 24-25 – Christmas Farm Inn & Spa, Jackson, NH
  • April14-15 – St. Mary's Bank - America's Credit Union, Manchester, NH
  • May 12-13 – North Woods Welcome Interpretive Center, Colebrook, NH
  • May 29-30 – Discover Wild NH Fish & Game Department, Concord, NH
  • June 16-17 - Peterborough Historical Society, Peterborough, NH

GSA TRAINING: Provides 14 hours and 7 training modules of learning activities that reinforce the tools needed to meet and exceed the expectations of guests and residents to the state of New Hampshire.

GSA CERTIFICATION: Graduates from the program are awarded certification as a "Granite State Ambassador" (GSAs). GSAs may retain their certification by staying actively involved with the organization, which includes volunteering at member visitor centers and/or as an employee of NH's tourism industry.

CERTIFICATION FEE: $35.00 includes

  • Fourteen hours of intensive training including two key GSA trainers & two dozen speakers
  • GSA notebook including materials, literature and information on NH’s Tourism Industry
  • GSA official name tag
  • Graduation certificate from GSA, Inc.
  • Lunch & snacks for the two day seminar style classes
  • Tour of our host location
  • Prizes, gifts and surprises
  •  “Granite State Ambassador” certification and membership
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Why Is Training So Important

In today’s competitive environment on-going training is your key to personal and professional success. Training allows you to identify your own strengths and weaknesses, improve on them, and develop a wider range of technical, business, and people skills. With leaner staffs, organizations demand more well-rounded employees and appreciate the efforts of volunteers within the work environment. Effective, continuous training is the way for you to stay on top. Granite State Ambassadors is a fun and effective way to incorporate on-going training into your current lifestyle.

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Training Class Overview

MODULE #1 - ORIENTATION

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  • What it means to become a "Granite State Ambassador".
  • Learn more about our history and how we serve NH's tourism industry.
  • Why our mission, vision and values are important to the essence of NH.
  • Understand why people visit NH and what they like to do when they are here.
  • Learn techniques to provide customer service skills through role-playing.

MODULE #2 - HOSPITALITY

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  • Explore the skills and resources needed to provide hospitality to guests.
  • "Hospitality from the Heart" and how to meet and exceed expectations.
  • How to utilize the available tools to answer frequently asked questions.

MODULE #3 - ATTACTIONS & HERITAGE TOURISM

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  • Define the essence of New Hampshire.
  • How history, culture & our built environments help maintain our quality of life.
  • Learn about the many attractions offered in our state.
  • Tricks of the Trade: How to find out what is happening in New Hampshire.

MODULE #4 - SPORTS & RECREATION

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  • Understand the enormous impact sports and recreation have in NH.
  • Discover New Hampshire's "Official Sport".
  • Explore our National Forest, State Parks and other natural resources.
  • How our wildlife impacts tourism in New Hampshire.
  • Learn about other recreational opportunities each season has to offer.

MODULE #5 - BUSINESS, INDUSTRY & EDUCATION

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  • Understand the relationship between economic development & tourism.
  • Discover the many products and services NH has to offer our guests.
  • Why higher education, private schools and tourism make a good match.

MODULE #6 - POLICY & SECURITY

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  • Meet various visitor center managers and learn the inner workings of their centers.
  • Understand the policies, rules, regulations and security measure of GSA, Inc. and our member visitor centers.
  • Learn how to mentor and volunteer at member centers around the state and how to choose which center suits your personal needs

MODULE #7 - SEASONAL ACTIVITIES & SPECIAL EVENTS

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  • Learn about the opportunities and support system offered by the state.
  • Meet representatives from around the state and the unique activities and events their areas have to offer.
  • Final examination to become a certified "Granite State Ambassador" .

Granite State Ambassadors, Inc.
One Airport Road - Suite 198
Manchester, NH 03103-7450
603-621-0638
jwindow@nhgsa.com
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